legal and shipping terms

The price that appears in our website includes the shipping cost. You only have to choose the country of destination you want the oranges to be sent so that the price of our product appears. The countries where we send our products are: Spain, France, Belgium, Germany, Austria, Holland, Italy, Luxembourg and United Kingdom.

To shipments inside Spain, we collect the oranges the next day after your order in the morning and we send them directly (with the exception of orders made on Thursday, Friday and Saturday, as they will be collected the next Monday).

To shipments in Europe, the oranges will be collected on Monday morning, and they will be sent directly.

The estimated time of shipment will be:
- A working day for Spain
- Three working days for France
- Four working days for Germany, Austria, Belgium, Holland, Italy, Luxembourg and United Kingdom.

If it occured that for weather conditions the oranges could not be collected on the estimated date, they would be picked when the conditions got better, the first working day. We would inform you of the lateness of our product through e-mail.

The shipping carrier would contact you by telephone in case the oranges could not be delivered on the address given, so that they could be submitted another time.

If you recieved your order in bad conditions, we would be very grateful if you left a written record on the delivery note, took some pictures and sent them to us by e-mail, describing the defects found on your order. If you found another fault, contact us directly and we will find a solution.

Purchase conditions

Please read these Conditions and Privacy Policies carefully prior to using this website. By using this website or placing an order through it, you are consenting to accept these Conditions and our data protection policies.

The information or personal details that you provide us with are processed according to the data protection policies. By using this website, you are consenting to the processing of such information and details and you affirm that all information or details you have provided us with are true and accurate.

In case you detect an error in your personal details registered during the purchasing process by contacting us through the email address rico@naranjasrico.com.

The countries where we send our products are: Spain, France, Belgium, Germany, Austria, Holland, Italy, Luxembourg and United Kingdom.

To shipments inside Spain, we collect the oranges the next day after your order in the morning and we send them directly (with the exception of orders made on Thursday, Friday and Saturday, as they will be collected the next Monday).

To shipments in Europe, the oranges will be collected on Monday morning, and they will be sent directly.
The estimated time of shipment will be:
- A working day or two for Spain
- Three/Four working days for France
- Four/Six working days for Germany, Austria, Belgium, Holland, Italy, Luxembourg and United Kingdom.

If it occured that for weather conditions the oranges could not be collected on the estimated date, they would be picked when the conditions got better, the first working day. We would inform you of the lateness of our product through e-mail.

The shipping carrier would contact you by telephone in case the oranges could not be delivered on the address given, so that they could be submitted another time.

If you recieved your order in bad conditions, we would be very grateful if you left a written record on the delivery note, took some pictures and sent them to us by e-mail, describing the defects found on your order. If you found another fault, contact us directly and we will find a solution.

If you sign the delivery receipt without stating its nonconformity in the Proof of Delivery, we will not accept claims with regards to manifest defects.

If you cannot be at the delivery address at the agreed time, please contact the shipping company to fix a new delivery date. If, due to reasons not attributable to us, your order has not been delivered 15 days after you order was ready to be delivered, we will assume you wish to withdraw from the contract and will be considered terminated. As a result of the termination of the contract, we will return the amount received from you for the order deducting the logistics costs for the delivery.

The price of the purchased products will be charged immediately after you click on “Pay”. To be able to charge you, we will request your payment information, either for your credit card, direct debit, or in some cases also your Paypal account. During the payment process you can link the chosen payment method to your account to simplify the process for your next orders.

By clicking on “Pay” you confirm that the credit card or the bank account is yours and that you are their legitimate holder.

To minimise the possibility of unauthorised access, your credit card details and IBAN will be encrypted. Credit cards and IBAN are subject to validation checks and authorisation from the issuer entity. If your issuer entity fails to authorise the payment to us, we will not be liable for any delay or non-delivery and may not be able to form a contract with you.

In case you are placing the order in the name of a company or a legal person, you can request copy of the invoice once the order is finalized by writing us an email.

We will not be responsible for any non-compliance, or delay in performance of any of the obligations undertaken, when such were caused by events beyond our reasonable control (“Events of force majeure”). All reasonable means will be provided by us to finalize the events of force majeure or to find a solution which allows us to meet our obligations despite the events of force majeure.